Refund & Return Policy

At GeniusDevs, we strive to deliver high-quality digital products and professional engineering services. This policy outlines the circumstances under which refunds may be issued for our products and services.

Because our products are digital and services are time-intensive, our refund policy is structured to balance customer satisfaction with the practical realities of digital delivery.

Refund Window: Refund requests for digital products (OmniMart, SkyNet CMS, and other marketplace items) must be submitted within 7 days of purchase through the marketplace platform where the purchase was made (e.g., CodeCanyon, Gumroad).

Eligible Refund Reasons:

• The product does not function as described in its official documentation and listing.

• The product is missing core features that were explicitly advertised.

• The product cannot be installed or activated despite following all documented procedures.

Non-Refundable Scenarios:

• Change of mind after purchase or realization that the product does not meet your needs.

• Issues caused by incompatible hosting environments, server configurations, or third-party plugins.

• Products that have been downloaded and used for more than 7 days.

• Products purchased under a Business License after the license key has been activated on a production domain.

Refund Processing: Approved refunds for digital products are processed through the original marketplace platform. GeniusDevs does not process refunds directly for marketplace purchases.

Project Cancellation: If you cancel a custom services engagement before work has commenced, a full refund will be issued minus any administrative processing fees (up to 5%).

During Development: If you cancel during an active sprint, you will be charged for all completed milestones and work hours up to the cancellation date. Any remaining balance for unstarted work will be refunded.

After Delivery: Once deliverables have been accepted and the project is marked complete, refunds are not issued. Post-delivery issues are addressed through our support and bug-fix warranty period as defined in the project agreement.

Scope Disputes: If there is a disagreement about deliverable scope or quality, we will first attempt to resolve the matter through revision and clarification. Refunds are considered only if we cannot resolve the dispute in good faith.

Digital Products: Submit your refund request through the marketplace platform where the purchase was made. CodeCanyon purchases should be processed through the Envato refund system. Gumroad purchases should be processed through Gumroad support.

Custom Services: Contact us directly at [email protected] with your project reference number, reason for the refund request, and supporting details. We will respond within 5 business days.

Required Information: Please include your order number, purchase date, product/service name, and a detailed explanation of why you are requesting a refund.

Once a refund is approved, it will be processed within 5–10 business days. The actual time for the refund to appear in your account depends on your payment method and financial institution.

Refunds are issued to the original payment method. If the original payment method is no longer available, we will coordinate an alternative refund method.

We encourage you to contact our support team before requesting a refund. Many issues can be resolved through technical support, configuration assistance, or feature guidance.

Our support team is available Monday through Saturday, 9:00 AM to 6:00 PM. We typically respond to support inquiries within 24 hours.

Support channels: Email ([email protected]), WhatsApp, or Telegram, as listed on our Contact page.

We reserve the right to modify this Refund & Return Policy at any time. Changes will be posted on this page with an updated effective date. The policy in effect at the time of your purchase will govern your refund eligibility.

If you have any questions about this policy, please contact us at [email protected].

Effective Date: May 2026

GeniusDevs Studio